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Due to the fact that we are considered an unauthorized dealer – the manufacturer will not honor a warranty on a watch bought through us. However, Watchbar provides you with an equivalent warranty that mirrors the manufacturer’s warranty one to one.
In an unlikely event something does go wrong with your watch within 2 years from the date of purchase, the watch would need to be sent back to us. We use only highly qualified professional watchmakers who are capable of fixing any watch. Our watchmakers are authorized repair centers for many high end watch manufacturers and can easily deal with fixing any watch only using genuine parts.
If it is determined that the defect is of a more serious nature, we will have the watch returned to the respective manufacturer. Unfortunately, the manufacturers can take a minimum of 4-8 weeks to repair a watch, sometimes longer if parts are back ordered.
Our Limited Warranty for Watches
The Watchbar warranty covers all new watches and for the period of two years from the date of purchase.
The warranty covers manufacturing defects only.
The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations and damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through Watchbar. Watches opened or repaired by any other source will void all warranties. Watchbar will cover all parts and labor or replace the watch at our discretion within the warranty period.
Shipping and insurance costs for warranty returns to us must be covered by the customer. Returns must be shipped via traceable courier, e.g. UPS or USPS (Do not ship via FedEx, FedEx does not insure watches valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable. Return shipping expenses to the customer once the watch is repaired will be covered by Watchbar.
In case a repair is necessary; please call us to obtain a return authorization number. All warranty returns must have a Return Authorization Number (RA). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indication the problem, the return address, contact phone numbers and email address. |
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